KeyPoint Government Solutions, which intruders used to hack the Office of Personnel Management, lacked a formal incident response plan and controls on unauthorized devices, according to the agency's IG.
A government audit of the contractor at the center of the Office of Personnel Management breach has found serious flaws in the company's IT security regime at the time of the hack.
The contractor, KeyPoint Government Solutions, lacked a formal incident response procedure and the security controls necessary to prevent unauthorized devices from connecting to the network, according to OPM's inspector general.
The audit was conducted from April to June 2015, the month that OPM publicly revealed it had been the victim of a massive hack, and it includes information that was current as of July 2015. The audit's findings were published last week.
At the time of the audit, KeyPoint did not have a standard for configuring its firewalls and had not implemented an outbound web proxy, according to the IG. The contractor also lacked a process for regularly auditing configuration settings on its workstations, servers and databases. The absence of a configuration audit program "increases the risk that insecurely configured servers exist undetected, creating a potential gateway for malicious virus and hacking activity," the audit states.
Investigators said they found several other shortcomings in KeyPoint's IT security at the time of the audit: There was no formal process for auditing physical access privileges, nor were there formal procedures for reviewing system logs.
OPM's CIO office generally concurred with the IG's recommendations while saying KeyPoint had rectified or addressed many of the flaws in its security controls. For example, the firm updated its incident response plan and installed a web proxy that can limit outbound traffic, according to the CIO's office.
A KeyPoint spokesperson could not be reached for comment. According to reply comments in the report, the company has implemented many of the 15 recommendations or is in the process of doing so.
KeyPoint was in the crosshairs as lawmakers sought answers in the hours of hearings held after the OPM hack became public. During a June 24, 2015, hearing, KeyPoint CEO Eric Hess confirmed that the OPM system credentials of a KeyPoint employee had provided hackers with the keys to OPM's networks, but more details have been slow to emerge.
KeyPoint itself was hacked in 2014, but OPM retained the contractor's background check services.
U.S. officials say they have learned their lesson about secure identity management from the breach of OPM via KeyPoint. In awarding a $133 million contract to Identity Theft Guard Solutions in September 2015, an interagency group helped draw up tighter security requirements for the data the contractor will hold.
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