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On December 7, thought-leaders in government and industry gathered in Washington, D.C. to explore how shared services can enable success for the next Administration. Watch the video clips above and download this event summary to learn what you missed.

Shared services is a concept with staying power.

For nearly two decades, the federal government has recognized the value of streamlining and sharing common mission support services as a means of saving taxpayer dollars and to focus more resources on strategic priorities.

Today, the case for shared services is more compelling than ever thanks to work done across government and industry. Cloud, virtualization, and related technologies have provided agencies with an unprecedented ability to manage the underlying infrastructure and to extend services wherever they are needed. The result has been increased interest in shared services, especially as agencies face the prospect of updating or replacing their own aging legacy systems for providing services even with limited resources.

The incoming administration has the opportunity to build on that foundation and create new momentum for shared services—not only as a way to improve the efficiency of operations but also to deliver a higher caliber of services.

Download the event summary, featuring commentary from federal officials across government about how agencies can manage the transition to shared services and fully realize its benefits.

Featured Speakers:

  • Elizabeth Angerman
  • Executive Director, Office of Unified Shared Services Management, General Services Administration
  • Click for Bio

    ​​​​​Elizabeth Angerman is a member of the Senior Executive Service and was named the Executive Director of the Office of Unified Shared Services Management in October of 2015. USSM is an organization designed to manage, through transparency and consistency, all mission support functions (Financial Management, human resources, acquisition, IT, and grants) delivered as shared services. In that role she has been recognized as a Fed100 Winner and a "Top 50 Women in Government IT" winner.

    Prior to being selected to launch USSM, she served as the Executive Director of Financial Innovation and Transformation (FIT) in the Treasury Department starting in August 2013. FIT was created to identify and facilitate the development and implementation of creative business and technical solutions to address the need for greater efficiency and transparency in the Federal financial environment. Beth is currently leading the government-wide effort to reduce the financial management footprint. Prior to FIT, Beth was the Deputy Assistant Commissioner for Government-wide Accounting in the Bureau of the Fiscal Service, responsible for managing the daily operations supporting the production of the Daily Treasury Statement, Monthly Treasury Statement, and Annual Financial Report of the United States Government. Prior to that, Beth served Treasury as a program manager over multiple government-wide system implementations. She began her career as a consultant in the private sector, working with global companies to streamline payroll, HR, accounting, and IT functions to achieve greater operational efficiencies.

    Beth is a change agent motivated by collaborative stakeholder engagement and delivering results. She is personally driven to identify strategies for the government to be better stewards of taxpayer dollars and to help Federal organizations deliver missions better, faster, and cheaper.

  • Stephen Galvan
  • Principal, Galvan & Associates, LLC
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    ​​​​​Steve is Principal at Galvan & Associates, LLC, an information technology and business management consulting firm. Steve received five presidential appointments from 2002-2006 to the U.S. Office of Management and Budget (OMB) and the U.S. Small Business Administration (SBA).

    At SBA, Steve was appointed to Acting Deputy Administrator, Chief Operating Officer, Chief of Staff, and Chief Information Officer. Steve’s responsibilities included policy-making, program operations, and directing the CFO, CIO, CAO and Human Capital executive team.

    As Acting Deputy Administrator he served as surrogate to the Administrator with the White House and at public events. As Chief of Staff, Steve coordinated and directed the senior political appointees that include Legislative Affairs, Communications, General Counsel, White House Liaison and Policy.

    Steve championed the creation of SBA’s small business scorecard that he modeled after the President’s Management Agenda. To achieve this, he collaborated with the CAO, and OSDBU councils for acceptance, and elevated with his Chief of Staff peers as needed to gather their Secretary’s acceptance.

    As COO, Steve oversaw the agency’s program review of its Execution Scorecard by engaging C-Level mission support offices with program offices. As CIO, he developed a governance framework of active collaboration that included partnering with the CFO and accountably engaging program offices. He brought the OCIO to a “seat at the table” with agency leadership.

    At OMB, Steve was e-government Portfolio Manager for internal efficiency and effectiveness. The e-gov initiatives he led were some of the first to be delivered. These initiatives impacted all agencies, as they affected Human Capital, Financial Management and Acquisition areas. Fourteen years later, e-payroll, e-travel, and USAJOBS are still deployed in some form; and e-payroll saved significant taxpayers’ dollars through consolidation.

    Steve was a managing director at a Big Four firm, founder of a business intelligence firm and held numerous management positions at Fortune 500 companies. At a leading media company he managed the IT portfolio that supported the consolidated service centers for Finance, Payroll and Human Resources to execute on the Economies of Scale Corporate Strategy for this billion-dollar corporation.

    Steve was a member of the President’s Management Council composed of Cabinet Deputy Secretaries and agency COOs; the CIO Council; member of the Society of Information Management; is a Strategic Advisor to Government Executives at the Partnership for Public Service SAGE program.

    Steve holds a Master of Business Administration from the University of Chicago Booth School of Business, and a Bachelor of Science in Mathematics from the University of Illinois at Chicago where he also studied advanced quantitative economics in the Master of Arts program.

  • Ellen Herbst
  • Chief Financial Officer and Assistant Secretary of Administration, Department of Commerce
  • Click for Bio

    ​​​​​Ellen Herbst was confirmed as the Chief Financial Officer and Assistant Secretary of Administration at the Department of Commerce on August 7, 2013.

    Ms. Herbst oversees the establishment and execution of Departmental policies and procedures for administrative functions affecting program operations in Commerce’s operating units. These administrative functions include: budget and financial management, strategic planning and performance management, human resources management and civil rights, employee safety and health, procurement and small business utilization, grants management, travel and transportation, real property and facilities management, directives management, and security. The Chief Financial Officer and Assistant Secretary of Administration is responsible for ensuring these administrative functions are performed in accordance with all applicable laws and regulations, support the efficient and effective delivery of program outcomes and are delivered at the highest customer service standards.

    Additionally, Ms. Herbst serves as the Performance Improvement Officer and the Senior Accountable Official for the Recovery Act for the Commerce Department.

    Prior to Ms. Herbst’s confirmation, she served as Senior Adviser to the Deputy Secretary of Commerce, advising on management matters including budget, human resources, acquisition, and appropriate oversight of programs, as well as implementation of performance management systems and enterprise risk management processes. She also led the successful completion of the Department’s Customer Service Plan, the BusinessUSA initiative and the implementation of the Open Government effort.

    Ms. Herbst began her government service in July 2005 as Director of Commerce’s National Technical Information Service.

    Prior to joining the government, Ms. Herbst spent 25 years in the private sector in various leadership positions for both large and small companies. She served as Vice President of Sales and Marketing at Spectra Systems, Virtual Compliance and Giesecke & Devrient America Inc. She also served as a Business Manager at the DuPont Company.

    Ellen graduated from the University of Delaware with a Bachelor of Science degree in Economics and Accounting and received a Master’s degree in Business Administration from the University of Pennsylvania’s Wharton School of Business.

  • David Mader
  • Controller, Office of Management and Budget
  • Click for Bio

    ​​​​​David Mader is the Controller for the Office of Management and Budget, and temporarily served as the Acting Deputy Director for Management from July to November of 2015. He was confirmed as Controller by the United States Senate on July 17, 2014. He previously served as Senior Vice President for Strategy and Organization at Booz Allen Hamilton, a position held since 2007. From 2004 and 2007, he was a Principal at Booz Allen Hamilton focusing on strategy and organization. From 2003 to 2004, Mr. Mader was the Managing Director of the Public Sector practice of Sirota Survey Intelligence. Before joining Sirota Survey Intelligence, Mr. Mader held various senior executive positions at the Internal Revenue Service from 1971 to 2003, including Acting Deputy Commissioner, Acting Deputy Commissioner for Modernization and CIO, Assistant Deputy Commissioner, and Chief for Management and Finance. Mr. Mader received a B.S. from Mount St. Mary’s University. He is the recipient of both the Distinguished and Meritorious Presidential Rank Awards, the Treasury Secretary’s Honor Award and is a Fellow in the National Academy of Public Administration.

  • Timothy Newman
  • Associate Deputy Assistant Secretary for HR Systems and Analytics , Human Resources and Administration, Department of Veterans Affairs
  • Click for Bio

    ​​​​​Timothy Newman provides executive leadership, strategic direction, oversight of budget and execution for enterprise VA Human Resource Systems and Analytics. Prior to his current position, as the Human Resources Line of Business (HR LOB) Director for the VA, Mr. Newman had oversight over the implementation of HR systems and solutions providing core functionality to support the strategic management of human capital across the VA.

    Over his 22 year career, he has over 13 years of Federal experience and 9 years of private sector. He has provided leadership for the Department of Navy (DON) in the management, oversight and direction of five civilian human resources operation centers that provide staffing, recruitment, labor relations, training, and benefit services. He has managed large portfolios of special HR Projects including the DON Civilian Pay Audit, DON In-Sourcing and the HR Service Delivery Changes. Mr. Newman also developed corporate solutions and implementation strategies for complex DON HR Systems.

    Prior to his service with DON, Mr. Newman served as the Branch Chief for the Core Systems and Business Analytics Branch for the HR Systems, Information and Analytic Division for National Institutes Health (NIH) for the Department of Health and Human Services. Mr. Newman provided, project methodology, project plans, reporting tools, data analysis, and business process reengineering for HR Systems and Analytic Tools. Additionally, he provided portfolio management to include budgeting, resourcing, and contract management for the NIH Core HR System. Prior to his federal experience, Mr. Newman worked for Towers Perrin implementing systems for large private and public hospitals and private corporations such as New York Presbyterian Hospital and Household Bank.

  • David Vargas
  • Director, Human Resources Line of Business, Office of Personnel Management
  • Click for Bio

    ​​​​​David Vargas is a Meritorious Executive and a career member of the Senior Executive Service at the Office of Personnel Management (OPM). He currently serves as the Director, Human Resources Line of Business responsible for implementing the HR LOB’s Strategic Framework to enable the Chief Human Capital Offers Council Future State Vision for HR Information Technology. Prior to this position, Mr. Vargas served as Associate Chief Information Officer for Strategy and Policy at OPM responsible for the financial and investment management of OPM’s IT portfolio, enterprise architecture and information management.

    Before his tenure at OPM, Mr. Vargas was Deputy Assistant Secretary at the Department of Housing and Urban Development’s Real Estate Assessment Center (REAC) where he managed an organization with an annual budget of approximately $57 million employing over 400 federal employees and contractors located throughout the United States. His responsibilities included the independent assessment of the physical and financial condition of over 33,000 properties and 2.2 million units of assisted housing. In addition, he was responsible for the management of all development and maintenance of web-based information technology applications and business intelligence for the assisted housing business segment.

    Mr. Vargas’s 22 year tenure at HUD included leadership positions with responsibility for policy development, strategic planning, budgeting and financial management. He was responsible for the day-to-day operations of the Housing Choice Voucher, the largest assisted housing program in the nation assisting over 2.2 million families nationwide. He also had direct responsibility for HUD’s disaster response to hurricanes Katrina, Rita, Ike and Gustav. Prior to working with the Section 8 program, he was Senior Advisor to the Assistant Secretary for Public and Indian Housing. In this capacity, he was responsible for all activities related to the Rental Housing Integrity Improvement Program (RHIIPs) for which he received the prestigious Presidential Rank Award in 2006.

    Prior to HUD, Mr. Vargas worked in the private sector for one of the then “big eight” accounting firms and has extensive marketing and sales experience with one of the largest retailers in the state of Maryland. He is a licensed Certified Public Accountant and holds both a Bachelors and Masters Degree in Accounting.

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