Customer Experience

Bill aims to create one disaster recovery assistance application

Simplifying the application process would remove the burden on disaster survivors seeking federal assistance in the wake of hurricanes, floods, wildfires and more, lawmakers say.

TSP officials say they’re nearing ‘normalcy’ after a troublesome recordkeeper transition

Wait times on the customer service number for the federal government’s 401(k)-style retirement savings plan are down from over two hours to 15 minutes on average.