OMB

White House looks to shore up public trust in government websites

Federal agencies need to use 'memorable' and succinct domain names for government websites, per guidance issued on Wednesday.

  • By Chris Riotta

What's the state of AI accountability in government?

A new report recommends that the federal CIO Council set up a group to work through what exactly AI accountability is and how to achieve it.

  • By Natalie Alms

The CX executive order turns one

The White House says that agencies have made improvements to websites, mobile apps and more. Several experts say that long-term success will depend on the staying power of customer experience as a priority and methodology.

  • By Natalie Alms

White House, agencies still sorting out who will pay for cross-agency service delivery work

OMB’s customer experience lead said Tuesday that more specifics for life experience projects will be made public in coming weeks.

  • By Natalie Alms

What do CDOs really want? Guidance from the Office of Management and Budget

A new report also found that chief data officers are looking for more funding, more staff and clarity about how the CDO role intersects with agency CIO shops.

  • By Natalie Alms

Drew Myklegard named permanent deputy federal CIO

Myklegard had been serving in the role on an acting basis after the departure of Maria Roat at the end of March.

  • By Adam Mazmanian

IT spend reporting requirements still stuck at halfway point, watchdog finds

The Government Accountability Office report found that agencies failed to disclose approximately $31 billion in fiscal year 2021 investments under the two layers of the Technology Business Management framework that were required.

  • By Kirsten Errick

OMB prioritizes CX in budget planning

The inclusion of customer experience and service delivery priorities in budget preparation guidance from OMB will likely get the attention of agencies as they prepare their budget requests for the next fiscal year, experts told FCW.

  • By Natalie Alms

How the TMF helps agencies pave the way toward zero trust

The Education Department chief information security credits the Technology Modernization Fund with providing the agency crucial support and fundamental resources to create a more secure architecture.

  • By Chris Riotta

Is performance measurement a fad that has now come and gone?

Steve Kelman warns that a constant priority under the previous four presidents is getting far less attention from the Biden administration.

  • By Steve Kelman

Biden's CX order puts new momentum behind longtime efforts, leaders say

Officials at an ACT-IAC event explained how a recent White House executive order on customer experience is helping to unify disparate CX efforts across government.

  • By Natalie Alms

Bill to train acquisition workforce on AI clears Senate

The bill will help the U.S. stay afloat in global competition on artificial intelligence, its sponsors on the Senate Homeland Security and Government Affairs Committee say.

  • By Natalie Alms

More funding needed for Biden’s CX order, says industry group

The Alliance for Digital Innovation said that “current funding levels will not be enough to provide an on-going, modern, and customer-centric digital experience,” called for in the customer experience executive order, and urged the administration to replenish the Technology Modernization Fund and the Federal Citizen Services Fund to support improved CX.

  • By Natalie Alms

Government watchdog calls out TMF for low rate of cost recovery

The Government Accountability Office said its previous recommendations for the Technology Modernization Fund have not been followed, leading to unrecovered operating costs and unreliable proposal cost estimates for new projects.

  • By Chris Riotta
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White House elevates CX with executive order

A Biden administration executive order looks to use tech to simplify and reduce friction in citizen interactions with government programs and services.

  • By Natalie Alms

Top House Republican pushes back on government telework

House Minority Leader Kevin McCarthy (R-Calif.) isn’t the only Republican lawmaker asking questions about the productivity of teleworking federal employees.

  • By Natalie Alms

White House embeds cyber EO in FISMA reporting

Federal agencies will be reporting on zero-trust adoption and automation efforts in their annual cybersecurity reports to the Office of Management and Budget.

  • By Adam Mazmanian

White House instructs agencies on contracting equity goals

The Biden administration detailed policy pivots needed to fulfill a commitment to steer $100 billion in federal contracting opportunities to small disadvantaged businesses over the next five years.

  • By Chris Riotta

White House asks agencies to delay consequences for vaccine mandate violations

Agencies have the power to decide how to discipline unvaccinated feds, but the White House is encouraging them to go beyond education, counseling and letters of reprimand until after the holidays.

  • By Natalie Alms

Biden to nominate Shalanda Young as OMB director

The Biden administration is looking to elevate the acting director of the Office of Management and Budget into the top job on a permanent basis.

  • By Chris Riotta

Union complains of 'double standard' for fed and contractor vaccine mandates

The American Federation of Government employees is asking policymakers to put federal employees and contractors on the same clock when it comes to COVID-19 vaccination requirements.

  • By Natalie Alms