OMB

OMB prioritizes CX in budget planning

The inclusion of customer experience and service delivery priorities in budget preparation guidance from OMB will likely get the attention of agencies as they prepare their budget requests for the next fiscal year, experts told FCW.

How the TMF helps agencies pave the way toward zero trust

The Education Department chief information security credits the Technology Modernization Fund with providing the agency crucial support and fundamental resources to create a more secure architecture.

Is performance measurement a fad that has now come and gone?

Steve Kelman warns that a constant priority under the previous four presidents is getting far less attention from the Biden administration.

Biden's CX order puts new momentum behind longtime efforts, leaders say

Officials at an ACT-IAC event explained how a recent White House executive order on customer experience is helping to unify disparate CX efforts across government.

Bill to train acquisition workforce on AI clears Senate

The bill will help the U.S. stay afloat in global competition on artificial intelligence, its sponsors on the Senate Homeland Security and Government Affairs Committee say.

More funding needed for Biden’s CX order, says industry group

The Alliance for Digital Innovation said that “current funding levels will not be enough to provide an on-going, modern, and customer-centric digital experience,” called for in the customer experience executive order, and urged the administration to replenish the Technology Modernization Fund and the Federal Citizen Services Fund to support improved CX.

Government watchdog calls out TMF for low rate of cost recovery

The Government Accountability Office said its previous recommendations for the Technology Modernization Fund have not been followed, leading to unrecovered operating costs and unreliable proposal cost estimates for new projects.

White House elevates CX with executive order

A Biden administration executive order looks to use tech to simplify and reduce friction in citizen interactions with government programs and services.

Top House Republican pushes back on government telework

House Minority Leader Kevin McCarthy (R-Calif.) isn’t the only Republican lawmaker asking questions about the productivity of teleworking federal employees.

White House embeds cyber EO in FISMA reporting

Federal agencies will be reporting on zero-trust adoption and automation efforts in their annual cybersecurity reports to the Office of Management and Budget.

White House instructs agencies on contracting equity goals

The Biden administration detailed policy pivots needed to fulfill a commitment to steer $100 billion in federal contracting opportunities to small disadvantaged businesses over the next five years.

White House asks agencies to delay consequences for vaccine mandate violations

Agencies have the power to decide how to discipline unvaccinated feds, but the White House is encouraging them to go beyond education, counseling and letters of reprimand until after the holidays.

Biden to nominate Shalanda Young as OMB director

The Biden administration is looking to elevate the acting director of the Office of Management and Budget into the top job on a permanent basis.

Union complains of 'double standard' for fed and contractor vaccine mandates

The American Federation of Government employees is asking policymakers to put federal employees and contractors on the same clock when it comes to COVID-19 vaccination requirements.

OMB official reviews progress six months after the cyber EO

A federal official overseeing the implementation of the cybersecurity executive order signed in May said many agencies have met its aggressive deadlines so far.

$500 million for TMF, other tech added to Build Back Better

Governmentwide technology modernization appropriations are back in the Biden administration's signature Build Back Better legislation, but the timing of a vote remains unclear.

Federal cyber leaders assess TMF awards

National Cyber Director Chris Inglis said he co-chaired a meeting with top federal cyber leaders this week to analyze current projects with investments from the Technology Modernization Fund.