Author Archive

Ed McKenna

HHS center shines in public education role

For the Department of Health and Human Services' National Women's Health Information Center, supplying the public with up-to-date health data is paramount.

By Ed McKenna
November 9, 2003

Many archiving challenges remain

When devising strategies to streamline e-mail archiving, agencies face formidable technology and cultural challenges

By Ed McKenna
March 16, 2003

Workforce

Tools help pinpoint the right words

Audio-mining technologies create indexes of audio files using words or speech sounds

By Ed McKenna
September 30, 2002

Workforce

From lab to landing zone

About the Defense Department's Language and Speech Exploitation Resources (LASER) team

By Ed McKenna
September 30, 2002

Workforce

Listen up

Automated speech transcription, translation systems called on for front-line duty

By Ed McKenna
September 30, 2002

Workforce

Automated transcription and translation systems

None

By Ed McKenna
September 30, 2002

Workforce

Agencies outsource self-service

Some agencies are hiring application service providers to operate their self-service e-government applications

By Ed McKenna
September 23, 2002

Workforce

Agencies close in on metadata benefits

A few agencies are forging ahead with major metadata initiatives, including the Bureau of Land Management and the Census Bureau

By Ed McKenna
August 5, 2002

Metadata key to Air Force XML project

With a boost from metadata, the Air Force is Web-enabling its massive collection of technical manuals

By Ed McKenna
August 5, 2002

A recipe for success: ERP by the slice

Agencies take software suites one application at a time

By Ed McKenna
July 22, 2002

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Author Archive

Ed McKenna

Tips for contact centers

For the Department of Health and Human Services' National Women's Health Information Center, supplying the public with up-to-date health data is paramount.

Government contact centers gear up to serve greater variety of customers' needs

Air Force planners used portal technology in the service's Theater Battle Management Core Systems to help craft and launch air offensives

No longer window dressing, portals become new home for critical agency business

When devising strategies to streamline e-mail archiving, agencies face formidable technology and cultural challenges

Records managers try automated fixes to mend e-mail archival woes

Audio-mining technologies create indexes of audio files using words or speech sounds

About the Defense Department's Language and Speech Exploitation Resources (LASER) team

Automated speech transcription, translation systems called on for front-line duty

None

Some agencies are hiring application service providers to operate their self-service e-government applications

Self-service Web apps promise to cut e-gov support costs

A few agencies are forging ahead with major metadata initiatives, including the Bureau of Land Management and the Census Bureau

Metadata provides the knowledge to improve information management

With a boost from metadata, the Air Force is Web-enabling its massive collection of technical manuals

When it comes to metadata management, there is no exclusive strategy or solution

The operative word for enterprise resource planning vendors targeting the federal market is 'modular'

Agencies take software suites one application at a time

For the Marine Corps Community Services sought an ERP solution for human resources