Author Archive

Heather B. Hayes

Workforce

New curriculum empowers leaders

IRM College prepares leaders for roles in transforming their organizations.

Workforce

Rocky Mountain RHIO

A low-key management style and an emphasis on improving care have boosted physician support for a RHIO in Colorado.

IT Modernization

Queuing up printer savings

When government offices take steps to control their document costs, they reap the rewards.

Workforce

Life lessons

Virtual 3-D communities such as Second Life present health care educators a chance to experiment with new ways of interacting with the public.

Acquisition

Software on tap

Software-as-a-service providers are back with new and more popular offerings.

Workforce

A RHIO that works and pays

Collaborative partnerships, high usability and a tight rein on costs are keys to the success of the Indiana Health Information Exchange.

Workforce

Democrats gain the advantage on health IT issues

With Democrats now in charge on Capitol Hill, the rush for national health IT legislation is on.

IT Modernization

It’s 4 a.m.! Do you know where your files are?

Emerging class of enterprise rights management software promises to secure sensitive information

IT Modernization

Picture perfect

High-end displays now offer size and performance without sacrificing desk space or tight budgets

Workforce

How to start a community health network

Starting out on the right foot can help prevent disasters later.

Workforce

Angels over Los Angeles

Web-based tool will aid emergency and public safety efforts.

IT Modernization

The search is on

Vendors apply speedy Web search techniques to desktop hard drives, raising security concerns.

Workforce

Firsthand knowledge

Knowledge management used to enhance anti-terrorism capabilities

Workforce

An outlet for expertise

The hardest part of knowledge management is not pulling together information stored in desk drawers or hard drives but getting to the information that people carry in their heads

Workforce

A place to share success stories

Several agencies are working with the Knowledge Management Professional Society to offer other agencies a community of practice about communities of practice

Workforce

Turn on the know how

Agencies share tips for converting workers into knowledge management power users

Workforce

An immersion excursion

In early 1994, Oklahoma City had never experienced a major disaster, save a few tornadoes, and officials had no real reason to expect one

Workforce

Testing the tech

Disaster simulations count on successes and failures for the best results

Workforce

Tips for exercise planners

To ensure a successful exercise, experts suggest that planners take steps