Digital Government
GIS earns spot on the government map
State and county agencies are increasingly turning to geographic information systems (GIS) to help people interact with government and get the most out of public services.
Digital Government
Mapping a way to work
For welfare recipients and those with disabilities, the biggest hurdles to landing a job have little to do with resumes and references.
Digital Government
Schools supplied
Over the past decade, the national debate about school choice, educational standards and computers in the classroom has done much to highlight the fact that public schools can no longer get by on tax dollars alone.
People
Agencies tap Fed Learn's online training
The demand for technology-based education is so rampant that the Federal Technology Service launched a contractual services program to help agencies sort through the multitude of offerings.
People
Weighing Web solutions
Cost savings. Some organizations can cut the number of agents needed to service their current query volume; others can avoid future costs by being able to do more work with the same amount of personnel.
People
The Tools of the Trade
Traditional call centers rely on a plethora of technologies and management tools including routing systems, automatic call distribution, interactive voice response systems and customer relationship management software. A fully integrated contact center would include those technologies, plus the following Web capabilities.
People
Call centers see Web as tool of the trade
In today's Webcentric world, the phone is not always the preferred choice for citizens seeking answers from agencies, a fact that has certainly caught the attention of the Small Business Administration.
People
Eye on the future
Many agencies are wrestling with the issue of how to bring the Web into their call centers, but the Social Security Administration is being particularly public about it.
People
Measure the return
To measure return on investment effectively, organizations need to first go back to their top objectives, set a baseline for each goal and then determine a model to measure each.
People
Better to outsource?
If installing a desktop management system seems too daunting for your agency, what about farming out the task?
Digital Government
Maximizing payback
When it comes to keeping track of PCs and managing the software running on them, federal technology managers can gain several benefits by using a centralized desktop management system.
Modernization
The Open Access Debate
Last year, officials from Portland, Ore., first began work on a transfer agreement with AT&T Cable Services -- the behemoth telecommunications firm that had recently acquired TCI, the city's local provider and the country's largest cable company.
Modernization
The Need for Speed
Broadband service is a category of telecommunications technology that provides multiple channels of data via a single communications medium, typically through some form of frequency or wave division multiplexing.
Digital Government
Web City
A handful of city governments also have begun to use the Web to interact with their residents.
People
Building the perfect portal
Although enterprise information portals (EIPs) promise to simplify employees' access to information, they are not simple to build.
People
Web-time Travelers' Aid
Government has information and lots of it. In fact, collecting information is its business.
People
Drag a Wild Horse
The Bureau of Land Management has put online auctioning to work to fulfill one of its missions.
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