Author Archive

Kevin C. Desouza

Kevin C. Desouza is associate dean for research in the College of Public Programs at Arizona State University.
Digital Government

5 steps to truly client-centric metrics

IT departments can illustrate their value by customizing metrics to specific projects and linking their performance to the agency’s mission

  • By Kevin C. Desouza
Acquisition

The perils of petascale IT projects

Why SBInet, HealthCare.gov and ECSS are just the beginning of large-scale IT project failures.

  • By Kevin C. Desouza and Kendra L. Smith