Author Archive

Louisa Shepard

People Skills

Wendy Rayner knows firsthand what happens to states that let the technology skills of their employees languish. Ultimately, states that scrimp on technology training find that many of their workers just don't have the skills to do their jobs. 'We haven't kept up with bringing the skills along,' sai

Executive training gains momentum

David Hammond was becoming increasingly frustrated with his job at the Coast Guard. Changes in the way his shore facilities division was managed were not going as quickly or smoothly as he had expected.

Executive training gains momentum

David Hammond was becoming increasingly frustrated with his job at the Coast Guard. Changes in the way his shore facilities division was managed were not going as quickly or smoothly as he had expected. After a particularly contentious meeting one day last year, he went directly to his desk and fil

Getting Ready for NCIC 2000

The future of computerized law enforcement tools sits on Police Chief Frank Sleeter's desk.

E-Rate

Call it Ma Bell's final bequest. In a twist on the telephone industry's historic obligation to provide 'universal (telephone) service' to even the most out-of-the-way Americans

To Catch a Thief

He was the last one off the bus. Customs Service senior inspector Virginia Rodriguez, standing just less than 5 feet tall, looked up at the bearded man in the aqua Tshirt and asked him, as she does thousands of others crossing the border into Texas, why he went to Mexico.