Author Archive

Margaret Graves

Visiting Fellow

Margaret (Margie) H. Graves is a visiting fellow with the IBM Center for the Business of Government. She formerly served as deputy federal CIO.
Digital Government

Leveraging the TMF to improve customer experience

Focusing on customer experience as part of the Technology Modernization Fund investment strategy will enable agencies to improve service and build trust in government.


How the TMF can enable broad improvements across government

Investments in technology that supports multiple agencies would expand the TMF impact considerably.


Leveraging the TMF for the secure modernization of high value assets

Prioritizing Technology Modernization Fund dollars for systems that support high-impact programs can drive major improvements in how IT supports key government missions.


Enhancing the impact of Technology Modernization Fund

Developing connections across the TMF and with larger IT investment programs will yield sustained positive outcomes for the government.