Author Archive

Natalie Alms

Staff Writer

Natalie Alms
Natalie Alms is a staff writer at FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie.
Digital Government

Digital identity challenges could be a roadblock to improved CX

Government agencies are currently wrestling with how exactly to verify Americans who want to access federal programs and services.

Congress

States need to invest in unemployment systems, Labor secretary tells Congress

Labor Secretary Marty Walsh spoke with lawmakers about a week after the Government Accountability Office added the unemployment program to its high risk list of poorly performing government programs.

Workforce

Biden signs bill creating federal cybersecurity rotational program

Certain cyber and IT federal employees will be able to rotate to other agencies under a new law signed Tuesday.

Digital Government

How TMF is managing its commitment to customer experience projects

Having technologists on the team assessing potential projects and active TMF investments has been a key change over the past year, program leaders told FCW.

Digital Government

Can a new data strategy can help the Department of Labor shape a more inclusive economy?

A three-year data strategy is going to help the department focus resources on the vulnerable and make sure its own programs aren't perpetuating inequity, said top officials Wednesday.

Digital Government

$100 million of TMF funding tagged for customer experience projects

The money, coming from the $1 billion investment in TMF made by the American Rescue Plan Act, will help implement the executive order on customer experience.

Digital Government

Pandemic response watchdogs urge agencies to focus on ID theft

Federal agencies need to contend with outdated tech, identity proofing and data issues while also helping identity fraud victims, inspectors general told a House panel on Tuesday.

Digital Government

IRS launched tax credit website without authority to operate, watchdog reports

The agency's CIO told auditors that the short-lived problem arose from a 'one-time user error'.

Workforce

Digital Corps launches with 41 fellows across 13 agencies

The program, run out of the General Services Administration, is meant to help government woo early-career tech talent.

Digital Government

TMF looks to measure more than just cost savings

The board of the Technology Modernization Fund is looking to support projects that impact the public through improved customer experience, Executive Director Raylene Yung said Thursday.

Digital Government

Why you need your boss's boss to embrace agile

It's not usually the tech that's the difficult part of user experience work, government technologists say, but getting senior leaders to advocate to help clear organizational roadblocks.

Digital Government

Momentum and money

Why GSA's Robin Carnahan is excited by the current push to modernize government services for the 21st century.

Digital Government

GAO tags unemployment insurance as 'high risk'

The government watchdog says more than $78 billion in improper unemployment insurance payments were made in fiscal year 2021, and cited fraud, poor customer service, inequitable access, legacy tech and staffing shortages as key drivers of failure.

Digital Government

EEOC will keep online mediation around post-Covid

The EEOC had to offer mediation sessions online because of the pandemic and the agency wants to keep the virtual option for the future.

IT Modernization

Tech trade group seeks bumps to TMF, agency-based IT funds

FedRAMP funding and budget to support zero trust initiatives at civilian agencies are also on the appropriations wish-list of the Alliance for Digital Innovation.

Cybersecurity

Solarium successor wants the White House to lead on cyber workforce strategy

One recommendation: establish cyber excepted service authorities, like the Department of Homeland Security's newly launched cyber hiring initiative, government-wide.

Digital Government

USDA launches outreach project for key nutrition program

The WIC program struggles with participation and retention rates, but a new push is afoot to identify eligible recipients.

Cybersecurity

Seven years in the making, DHS's new cyber talent system boasts just one hire

Officials at the Department of Homeland Security say that change management efforts will help scale the Cybersecurity Talent Management System

Digital Government

Nava looks to APIs to standardize federated benefits programs

Digital services firm Nava is starting a new demo project with the WIC program with the goal of showing the potential of an API standard for modernizing across the state-run program.

Workforce

Federal call center workers strike over pay, healthcare costs

Employees at Maximus call centers working on Centers for Medicare and Medicaid Services contracts, conducted a two-day strike this week seeking pay and better healthcare coverage.