Business components of a customer architecture
FCW's DotGov Thursday column looks at how an agency's chief Web officer can take leadership of customer service
One government, on the Web
FCW's DotGov Thursday column points the way toward integrating government services on the Internet
Users, Webmasters beware
FCW's DotGov Thursday column outlines some of the legal ground federal Web sites must cover
Cyberspace challenges copyright laws
FCW's DotGov Thursday column looks at intellectual property rights and regulations in the Digital Age
10 skills federal Webmasters need
If I were asked what one article I would want to send to every Webmaster in the federal government, it would be this one.
Privacy, security on the Web require business know-how
The idea that privacy and security might be symptoms and not the problem emerged from a recent Webmaster focus group discussion with the Office of Personnel Management on defining Webmaster classifications
When is enough enough?
The Workforce Investment Act of 1998 will challenge federal Webmasters to make Web sites accessible for the disabled
How to choose what services to post on a Web site
Are you a federal Webmaster? Do you feel like you have too much work to do? You probably do, and the increasing focus on electronic services is going to add to what has already been a fastpaced environment for Webmasters.
Better tech needed to advance the Web governmentwide
It would be the understatement of the year to say The World Wide Web has and will continue to dramatically change how we conduct the business of the federal government. In fact, the change is so dramatic we must completely rethink how we do our jobs.
Web managers play crucial roles in agency management
In a World Wide Webenabled world, Webmasters have been increasingly moving into Web management positions as the size and complexity of their responsibilities grows. Federal Webmasters must be able to play several management roles to fulfill those responsibilities.
It's time for real-time government
At the close of the 1999 General Services Administration's Leadership Conference, the audience watched a video of a blind man, guided by a partner who could see, running a marathon.
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