Author Archive

Santiago Milian

Santiago Milian oversees Booz Allen's customer experience (CX) capability.
Digital Government

Federal CX in the age of COVID-19

Government agencies have also had to shift in significant ways to operate in this unique environment and interact with citizens differently.

  • By Santiago Milian
Digital Government

3 tips for standing up a CX function

An expert offers advice on how to know whether you're ready for change at the top.

  • By Santiago Milian