Demand for online collaboration tools and services throughout the public sector is skyrocketing – and for good reason. Enabling government employees to collaborate with their colleagues, coworkers, suppliers and stakeholders both within and outside government promises to boost efficiency and foment the frictionless flow of knowledge. Numerous government agencies are getting serious about collaboration because each sees opportunities to improve information sharing and productivity, support real-time communications during crises and reduce the money spent on large in-person meetings or conferences.
Indeed, agency execs firmly believe that failure to instill more collaboration and implement the necessary tools and technologies will hinder the success of their agency missions. These and other benefits are leading these agencies to deepen their investment in more robust tools and technologies to make collaboration a natural outgrowth of their agency culture.
Which online tools and techniques are most effective in enhancing greater collaboration? And what are the necessary managerial and cultural changes that are also needed to bring to fruition the benefits that collaboration promises to deliver?
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