Citizen expectations are higher than ever these days. In this digital age, citizens expect the same online experience from government agencies that they have with online retailers and other private service providers. One way for agencies to meet the higher bar on citizen engagement is by laying out a solid framework for digital services across data centers, all networks and endpoints, and in cloud services. Establishing a capability for high-transaction volume, accuracy, and speed to deliver to citizens what they need when they need it is the ultimate goal.
Deputy Director of Digital Strategy
U.S. Department of the Interior
Oracle and Mythics