COVID-19 has changed how agencies run their business and IT operations, dramatically expanding the demand for teleworking and remote access to data and systems. This demand has created significant challenges for IT operations because issues must be resolved and supported quickly, but without sacrificing security.
Challenges range from troubleshooting and security monitoring to remote user support and device configuration. Troubleshooting can be difficult without visibility and a solid understanding of your infrastructure and device dependencies. Security monitoring requires normalizing logs and sifting through significant quantities of data. Remote users may need help updating software or security certificates. Managing configuration changes can be time-consuming and can introduce security risks if not done correctly.
What can agencies do to help resolve these issues?