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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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Hyperconvergence Simplifies the Data Center: Whitepaper

IT resources—equipment, software, real estate and man hours—continue to sprawl in an attempt to keep pace with demand. For federal agencies, this never-ending data center creep has crowded innovative development out of budgets. Download this report to learn how virtualizing servers, applications and the network can help agencies reduce equipment and management costs while simplifying the data center.

Managing Cyber Risk: Whitepaper

The cyber security landscape has become a vast and complex terrain that requires more than a simple check list to maintain. Managing cyber risk is best tackled via an integrated, balanced approach that requires a mix of business acumen and technology. Download this article to learn how at the end of the day you can walk away more confident in your operations so that you can get your job done.

Cyber Security Requires Holistic Approach: Asset

The recent high-profile data breaches in the public and private sectors have made it clear what cyber experts have said all along: Traditional approaches to cybersecurity are not sufficient for responding to the ever-evolving cyber threat landscape. Learn how your agency needs to incorporate people, process and technology to avoid any data breaches.