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Roadmap to a Contact Center of Excellence : Whitepaper

When it comes to government IT-based programs, the technology itself rarely seems to be a stumbling block. Agency culture is most often the culprit. The need for improved communication and collaboration are not the only factors preventing your agency from achieving contact center excellence. Download this special report to learn how to get your agency’s contact center on the right path through mobility, social media, cloud services and performance management.

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Snapshot: Effective Incident Response: Whitepaper

Preparing an effective incident response plan is no longer a luxury. It’s an essential component of an organization’s security strategy. Ensuring your organization is preparing a comprehensive and truly effective response plan requires a multi-faceted approach, as outlined in this special report.


The Comprehensive Guide to E-Signatures for Government Contracting: Whitepaper

Government has achieved impressive examples of savings and efficiencies by going digital with e-contracting processes. However, many procurement processes are still executed on paper. All levels of government need to be able to exchange, negotiate and sign contracts without the costs and inefficiencies of paper. This eBook explains how this is possible.


Driving Business Value From Flash Optimized Storage: Whitepaper

Flash technology can be fast, reliable and increasingly affordable but is not necessarily an immediate solution for every problem. The key is to know how to put flash to use to deliver real business value. This whitepaper will debunk some of the common flash myths and show the importance of putting the right storage array into place to support the right application in order to deliver the most business value.