The newest generation of citizen services is running in the cloud. On paper, that makes perfect sense. The cloud provides a flexible, scalable platform for extending services to wherever citizens might be. In practice, however, it's inviting trouble. Too often, organizations move services to the cloud without the ability to monitor application and website performance. The more successful a service is, the more likely it is that transactions will drop and outages occur—with the agency having no idea why. This whitepaper analyzes the perfect use case: The Centers for Medicare and Medicaid Services (CMS), which runs some of the most high-profile public websites, including Healthcare.gov.
This case study explains how the adoption of application performance monitoring tools helped CMS create a scalable, agile services environment, significantly improving their ability to field services, resolve problems and provide a good end-user experience.
Topics to be addressed include:
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