Around for decades, robotic process automation is finally having its day. Driving the growth of RPA is a surge in digital transformations at a time when organizations across all sectors are turning to artificial intelligence, cloud technology and big data to transform their businesses. The end game is improved customer relations, innovation, agility and efficiency. Indeed, 80 percent of medium- and large-sized businesses have digital transformation as a strategic goal, according to IDC research. By leveraging machine learning, RPA solutions can perform complex tasks using unstructured data. Plug-and-play bots that perform these tasks can be shared across departments and organizations, creating a bot economy that drives economies of scale and lower costs.
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