The Health and Human Services Agency of the San Diego County government sought to automate time-intensive manual process used to qualify applicants for government assistance. Standing in the way of automation were two legacy programs (an administrative application and an enterprise content management system) that weren't equipped to share data. Taking a non-invasive approach, the agency chose Automation Anywhere to automate the complex Health and Human Services processing and verification functions. Working on a variety of platforms, the solution enables communication between HHS's systems with the click of a hotkey. Following implementation, verification times, costs, risks and errors declined.
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