The future of customer engagement will be defined by AI, as intelligent machines learn to interact with customers in natural, two-way conversations that span channels. NLU is the technology at the heart of conversational AI. It enables smart voice applications and virtual assistants to route customers intelligently, efficiently, and quickly, giving them the best possible self-service experience. NLU allows conversational AI systems to understand customers speaking in their own words and engage them in a dialog that feels natural and human. Discover how NLU can help your agency and constituents.
Sponsored By Nuance, Carahsoft
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