Digital Government

White House releases ‘learning agenda’ draft for PMA

The public, especially researchers and public servants, can submit feedback on the draft through Jan. 31.

Digital Government

More funding needed for Biden’s CX order, says industry group

The Alliance for Digital Innovation said that “current funding levels will not be enough to provide an on-going, modern, and customer-centric digital experience,” called for in the customer experience executive order, and urged the administration to replenish the Technology Modernization Fund and the Federal Citizen Services Fund to support improved CX.

Digital Government

Tech woes and fraud top the list of unemployment system issues

A new report from a special Pandemic Response Accountability Committee delves into the issues surrounding UI during COVID-19.

Digital Government

White House elevates CX with executive order

A Biden administration executive order looks to use tech to simplify and reduce friction in citizen interactions with government programs and services.

Digital Government

GSA announces $150M in Federal Citizen Services Fund projects

The Technology Transformation Services is using $150 million in the American Rescue Plan to fund 14 citizen-facing digital service projects.

Digital Government

Civic tech vendor recognizes employee union

Code for America recognized a new employee union, a first in the civic tech sector.

Digital Government

A 60-year-old IRS IT system won't finish modernizing until 2030

The Internal Revenue Service's plan to modernize its key source for individual tax data has seen multiple cost and schedule changes since it started in 2009.

Digital Government

The workforce challenge facing the IRS

Can the tax agency solve the problem of a shrinking workforce and an increasing workload?

Digital Government

GSA looks to scale Login.gov with TMF award

The General Service Administration plans to scale up the Login.gov program to make digital identity verification a more equitable and secure practice after it was awarded nearly $187 million through the Technology Modernization Fund.

Digital Government

MSPB's online appeals system is getting a revamp

The agency is modernizing its online appeals system used by feds. Accessibility needs to be a central part of that entire process, said agency officials.

Digital Government

Survey: Federal IT workers say agencies are lagging with digital transformations

In a survey, 88% of federal employees working full-time in technology or IT-focused roles say agencies have fallen behind on modernization plans, citing cultural resistance to change and the inability of contractors to quickly implement new initiatives.

Digital Government

How do Americans feel about federal tech?

A new survey digs into the public’s perceptions about federal IT, government services delivery and data privacy.

Digital Government

House Dems seek $1B for IRS to improve access to child tax credit

The IRS had come under criticism for an online tool targeting the neediest recipients of advance child tax credit payments that was not mobile-friendly and lacked non-English language resources.

Digital Government

How COVID has changed citizen services

Record demand for services and pandemic precautions have prompted some fundamental reassessments about delivery.

Digital Government

What 9/11 looked like inside the federal IT community

Mark Forman, the former administrator of the Office of E-Government and widely considered the first federal CIO, shares his recollections of the attacks of September 11, 2001.

Digital Government

It's time for government tech to address inequities in service delivery

Civil servants and vendors have traditionally approached government software with a mindset that has created administrative burdens – a confusing online application can stand in the way of someone getting healthcare, food assistance and unemployment insurance.

Digital Government

White House names Mina Hsiang to lead USDS

Mina Hsiang is the first woman and first Asian-American to lead the innovation shop. She was part of the U.S. Digital Service when it was launched after the troubled Healthcare.gov rollout.

Digital Government

New Labor Dept. office will focus on UI modernization

The office will implement a strategic modernization plan for unemployment insurance set to range from developing modular tech capabilities to identity verification.

Digital Government

GSA launches new Digital Corps to attract early-career techies

The first cohort of the new program, which launches in the fall, will focus on pandemic response, the economy, cybersecurity and streamlining government services.

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