• Acquisition
    man clicking on shopping cart icon (Nata-Lia/Shutterstock.com)

    Vendors roll with GSA changes

    Vendors say they are OK with some of GSA's moves to acquisition interfaces and contract consolidation. 11/06/2019

  • Cybersecurity
    government security

    Cyber firm sows chaos in election hack simulation

    The fictional city of Adversaria became ground zero in an election security training exercise pitting real federal and law enforcement officials against mysterious cyber group aiming to disrupt and undermine voter confidence. 11/05/2019

  • Digital Gov
    Data analytics

    Implementing evidence-based policymaking

    Agencies and the White House are getting into the weeds of how to put the OPEN Government Data Act into effect. 11/05/2019

  • Election Security
    Rep. Bennie Thompson (D-Miss.) inspects a voting machine at Voting Village in 2019. (Photo credit: Derek B. Johnson/FCW)

    Voting machines still easy prey for determined hackers

    A security exercise to demonstrate voting machine vulnerabilities has captured the attention of some in Congress, but one Democratic chairman said "it's all for naught" if Republicans aren't on board. 10/29/2019

  • Oversight
    Shutterstock photo ID: photo ID: 245503636 By Mark Van Scyoc Sign outside the Internal Revenue Service building in downtown Washington, DC on December 26, 2014.

    Security, modernization and people are key IRS challenges

    The IRS should focus the next year on modernizing IT, improving security controls for its primary e-filing tool, eliminating critical vulnerabilities in servers used for personal devices and addressing its "serious" human capital crisis, according to Treasury auditors. 10/21/2019

  • Cybersecurity

    Election security lessons from Illinois

    Officials express confidence that 2020 won't be a repeat of 2016, but testimony from state and local officials indicate that substantial security holes still exist. 10/15/2019

  • Comment
    Online document management (Jirsak/Shutterstock.com)

    One small policy change means a big difference for citizens

    The CASES Act is a significant step in the right direction for enhancing the citizen experience. Legislators should use this as a guidepost to rework other outdated policies that were originally intended to protect citizens but are long overdue for a refresh. 10/11/2019

  • Congress
    election security (Shutterstock.com)

    No clear solutions to combat foreign election meddling

    The Senate’s report confirms previous research and investigations on Russian social media activity in 2016, but sees little role for Congress in preventing future deceptions. 10/08/2019

  • Election Security
    voting security

    Former officials flag disinformation as top threat to U.S. elections

    Three years after Russia waged a covert propaganda campaign against U.S. voters, the federal government has done little to address the problem through legislation or executive action. 10/03/2019

  • Acquisition
    shutterstock ID: 377287183 By Rei and Motion Studio

    Rethinking acquisition with the end user in mind

    How the U.S. Digital Service takes the temperature of acquisition culture as a prelude to reform. 09/24/2019

  • Modernization
    business management (Alexander Supertramp/Shutterstock.com)

    Improving CX isn't all about tech

    The White House is stressing upgrades in customer experience and some front line officials say the human touch is key. 09/22/2019

  • Identity
    ID card (mei yanotai/Shutterstock.com)

    With hacks on the rise, is it time to revisit a national ID?

    Our process for verifying people's identities is broken, leading some to revisit the idea of a national ID system. But politics, cybersecurity and other concerns loom large in the debate. 09/13/2019

  • Comment
    Blue Signage and logo of the U.S. Department of Veterans Affairs

    Doing digital differently at VA

    The Department of Veterans Affairs CIO explains why digital transformation is not optional. 09/12/2019

  • Cybersecurity

    Windows 7 woes crash into 2020 election cycle

    Financial, technical and bureaucratic hurdles are making it more difficult for states to patch their election-related software and move on from an expiring Windows operating system. 08/16/2019

  • Comment
    Customer Experience federal

    Why CX in government is no longer optional

    In the era of big data, comprehensive CX programs are recommended for any enterprise to understand every aspect of customer interaction and perception. Though much has changed, that old adage that "the customer is always right" endures. 08/15/2019

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Opinion that Matters

  • Comment
    cyber volunteers

    Is it time for a U.S. cyber academy?

    A government-backed school for cyber modeled on West Point or the Naval Academy could provide military and civilian agencies sorely needed operators. 10/27/2019

  • Comment
    Pilot Class. The author and Barbie Flowers are first row third and second from right, respectively.

    How VA is disrupting tech delivery

    A former Digital Service specialist at the Department of Veterans Affairs explains efforts to transition government from a legacy "project" approach to a more user-centered "product" method. 09/19/2019

  • Comment
    cloud (Phaigraphic/Shutterstock.com)

    Moving out smartly on cloud and modernization

    The Federal Cloud Computing Strategy takes a thoughtful approach to IT modernization. 09/09/2019